Return & Refund Policy

At KaiBee, we want you to be completely satisfied with your purchase. Read our policy below for cancellations, returns, and refunds.

Cancellations

• Cancellations will only be considered if the request is made within 7 days of placing the order.
• Cancellation requests may not be entertained if the orders have already been communicated to sellers/merchants on the Platform and the shipping process has been initiated, or the product is out for delivery.
• If the product is already out for delivery, you may reject the product at the doorstep.
• HASTKUNBH-VASTRAM LLP does not accept cancellation requests for perishable items like flowers, eatables, etc., unless the product's quality is proven to be unsatisfactory.

Returns

• Products are eligible for return within 7 days of delivery.
• To qualify for a return, the product must:
  • Be unused and in the same condition as you received it.
  • Include the original packaging and proof of purchase.
• Sale items may not be eligible for a return or exchange.
• Damaged or defective items must be reported to customer service within 7 days of receipt. The seller/merchant listed on the Platform will evaluate and confirm the issue before processing the return.

Refunds

• Refunds are processed within 10 business days after approval.
• Refunds will be credited to the original payment method.
• If any refunds are approved by HASTKUNBH-VASTRAM LLP, it will take 7 days for the refund to be processed after the quality check is complete.

Exchange Policy

• We offer exchanges within the first 7 days from the date of delivery.
• Items must meet the following conditions to be eligible for an exchange:
  • Unused and in the same condition as received.
  • Include the original packaging.
• Only defective or damaged items are eligible for replacement.

Non-Returnable & Non-Refundable Items

• Customized products, intimate wear, and sale items cannot be returned or refunded.
• Certain categories of products may be exempted from returns or refunds, and this will be communicated at the time of purchase.

Important Notes

• For complaints regarding warranty-based products, please contact the manufacturer directly.
• For accepted return/exchange requests, once we receive and inspect the product, you will be notified of the approval or rejection of your request.
• All returns, refunds, and exchanges are subject to quality checks as per our policies.

For return and refund assistance, email us at [email protected].